Average delivery time

Average Delivery Time

Below you will find the average delivery time for all our packages:

• Once an order is placed, it takes us 1 to 3 business days to process the order. During the week, this usually takes one business day, but if you order on Friday evening or over the weekend, it may take a bit longer.
• Once your order is processed, it will be shipped, and delivery takes an average of 8 to 12 business days.

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or other concerns, please don't hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Placing an Order

The ordering process at Novae Capetown is as simple as possible. First, you need to visit the product page and add the product you want to your cart. To do this, click on the black "Add to Cart" button.

It is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box. On the information page, you will need to enter the correct address details. Make sure all the information is accurate. Once these details are correctly filled in, you can click the "Continue to Shipping" button.

On the "Shipping" page, you have the opportunity to verify the address details you have entered. It is also stated that each shipment is sent completely free of charge. As a token of appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" box.

In the payment options, you can choose from various payment methods. At Novae Capetown, all payment options are SSL encrypted, which means you can always rely on a secure payment environment.

• Klarna (deferred payment)
• Credit card (AMEX, Mastercard, Maestro, Visa)
• PayPal account
• EPS
• Sofort

Once you have selected the correct payment method, you will need to click the "Complete Order" box, and you will be redirected to your chosen payment method. Follow the instructions on this page to finalize your order. In the unlikely event that you encounter any issues with your order, you can always contact us.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.

To ensure that we can offer fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are very busy, and there may be delays due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure that your order is shipped today, please contact us by email at contact@novae-capetown.co.za. Our customer service team will be happy to advise you on the best solution.